Terms and Conditions for Snag Tracker

Effective Date: 27th September 2024

Owner: KentWeb LTD

Company Number: 11416778 (Registered in the UK)

These Terms and Conditions (“Terms”) govern your use of the Snag Tracker app (the “App”), published to the web and iOS and Android app stores, owned and operated by KentWeb LTD. By accessing or using the App, you agree to comply with and be bound by these Terms. If you do not agree with any of these Terms, you must discontinue use of the App immediately.

1. Eligibility

Snag Tracker is intended for individual users who own or manage properties. Businesses or organizations with more than 5 properties should contact [email protected] for business pricing and account options.

The App is designed for adults and is not intended for use by minors. If we discover that a minor has used the App, their account will be terminated, and all associated data will be deleted.

2. Account Creation and User Responsibilities

When creating an account, users must provide accurate and up-to-date information, including their name and email address. By registering for the App, users agree to:

  • Keep their login credentials secure.
  • Not share their account with others. Shared accounts may be subject to termination.
  • Use the App responsibly, refraining from uploading inappropriate or harmful content, including offensive or illegal images.
  • Use the App only for its intended purposes, i.e., recording and managing snags and issues with properties.

Users are free to share any PDFs or files created in the App for the purpose of sharing snag details, but account sharing for app usage is strictly prohibited.

3. Subscription Plans and Usage Limits

Snag Tracker operates on a subscription model. There is no free version of the App, but some users may be granted a free trial, after which they must choose a paid subscription plan (monthly or annual). Users can cancel their subscription at any time, and upon cancellation, all data associated with their account will be deleted.

Default Usage Limits:

  • Up to 5 properties can be registered per account.
  • A maximum of 300 snags per property.

If you require higher usage limits, please contact our support team at [email protected] to make arrangements.

4. Payments, Cancellations, and Refunds

All payments for subscriptions are handled through third-party services (iOS or Android app stores, or Stripe for web-based payments). We do not store any payment details.

Users can cancel their subscription at any time. Upon cancellation, all user data will be deleted within 7 days in accordance with our data retention policy.

No refunds will be issued for accounts terminated due to violations of these Terms.

5. Content Ownership

Users retain ownership of all content they upload to Snag Tracker, including snag data, property data, and images. KentWeb LTD and Snag Tracker make no claim to the data entered by users. Users may download or export their data at any time, and they are responsible for maintaining their own backups.

6. Account Termination

We reserve the right to terminate or suspend any user account if:

  • The user violates these Terms, including by sharing their account or using the App to cause harm to others.
  • The user uploads inappropriate content or engages in illegal activities through the App.

If an account is terminated for violating these Terms, no refunds will be issued, and all associated data will be deleted.

7. Limitation of Liability and Warranties

Snag Tracker and KentWeb LTD provide the App “as is” without any warranties, express or implied. We do not guarantee uninterrupted service or that the App will be free from errors or defects.

We host our App on AWS and Cloudflare, industry-leading platforms known for their security and reliability. However, we are not liable for any data loss, service interruptions, or downtime caused by third-party outages, including those affecting AWS or Cloudflare.

KentWeb LTD is not responsible for any damages, including direct, indirect, incidental, or consequential damages, resulting from your use of the App.

8. Data Handling and Privacy

Please refer to our Privacy Policy for details on how we collect, use, and protect your data. By using the App, you acknowledge that you have read and understood our Privacy Policy.

9. Acceptable Use

Users agree not to:

  • Use the App for any illegal or unauthorized purposes.
  • Upload any content that is harmful, offensive, defamatory, or otherwise inappropriate.
  • Attempt to gain unauthorized access to the App or its related systems or networks.

We reserve the right to monitor and remove any content that violates these Terms or is otherwise objectionable.

10. Changes to the Terms and Conditions

KentWeb LTD reserves the right to modify these Terms at any time. Any changes to these Terms will be communicated to users via email. By continuing to use the App after receiving notice of changes, you agree to be bound by the updated Terms.

11. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

12. Contact Information

If you have any questions about these Terms, please contact us at [email protected].

These Terms and Conditions are intended to ensure a safe and enjoyable experience for all users of Snag Tracker. However, they are not a substitute for legal advice. We recommend that you consult with a legal professional to review this document before it goes live.